FAQs

1. What materials are used in your jewelry?
We use high-quality materials, including silver, stainless steel, gold plating, and silver plating, to create our rings, necklaces, and bracelets. Each piece is carefully crafted to ensure durability and timeless beauty.

2. Do you ship internationally?
Yes, we offer worldwide shipping! No matter where you are, you can enjoy Arwensilver jewelry. Shipping times and costs may vary based on your location, and you can find more information on our Shipping Policy.

3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on our Order Tracking Page.

4. What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Please ensure the items are in their original condition with all packaging intact. For more details, visit our Returns & Refunds Policy.

5. Do you offer a warranty on your products?
Yes, all of our jewelry comes with a 1-year guarantee. This covers any manufacturing defects that may arise within one year from the date of purchase. For more information on what is covered, visit our Warranty Policy.

6. How do I care for my Arwensilver jewelry?
To keep your jewelry looking its best, we recommend avoiding exposure to water, lotions, and perfumes. Store your pieces in a dry, cool place when not in use, and clean them gently with a soft cloth to maintain their shine.

7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at infoarwensilver@gmail.com. Once your order has been processed, we may not be able to make changes or cancel it, but we’ll do our best to assist you.

8. How long does it take to process and ship an order?
Order processing typically takes 1-3 business days. Once shipped, delivery times vary depending on your location. You can check estimated delivery times at checkout or visit our Shipping Policy for more information.

9. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your safety.

10. How can I contact customer support?
For any inquiries, you can reach out to us via email at infoarwensilver@gmail.com or call us at +905469165085. Our support team is available during business hours and will be happy to assist you.